Teller County signs contract for short-term-rental licensing

Teller County signed a first-year, $74,600 contract with Neumo Group LLC to administer short-term-rental taxes and licenses, monitor listings and handle resident complaints. The contract is separate from the county’s short-term-rental ordinance.

The executed agreement includes $13,000 in one-time implementation services and $61,600 for the first year of subscription services. Subscription fees will increase 7% annually on a compounded basis, and the contract renews for additional 12-month terms unless either party gives at least 60 days’ notice of nonrenewal.

Neumo’s system will collect and archive short-term-rental listings from about 80 websites, including Airbnb, HomeAway, FlipKey and Booking. It will monitor listings multiple times a month, identify properties and operators, flag possible stays below the county’s ordinance threshold and estimate gross booking revenue using publicly available information.

The contract also calls for a compliance portal with maps, searches, reports and case tracking. Residents will be able to report complaints and alleged violations through a 24-hour hotline and online tip form, with reports added to a property’s compliance record.

The licensing workflow will include applications, annual renewals, document uploads, inspections, approvals, notifications and license documents. The system lists a $250 application fee and a $750 annual license fee.

Teller County is responsible for providing existing permit, license, tax, property and account data, reviewing configurations and completing user-acceptance testing. County representative Ivy Morris and Neumo representative Jennifer Dasenbrock signed the agreement electronically Aug. 31, and it took effect on the date of the last signature.

The county commissioners’ Sept. 24 agenda lists possible ratification of the agreement as a business item. No vote had occurred as of Sept. 18.